Support Policy
Annual Maintenance
If you wish to have access to Delcam Applications Engineers throughout the year, you need to purchase our Annual Maintenance. This provides you with automatic product upgrades and phone support for a 12 month period.
The phone and email support provided by the Annual Maintenance contract should not be construed as a replacement for FeatureCAM training. At the discretion of FeatureCAM support staff, customers may be advised to obtain adequate FeatureCAM training prior to receiving technical support.
Questions, comments, or requests?
send mail to support.
If you have questions about our products after purchasing:
1. Your FeatureCAM dealer should be your first contact. Every dealer has extensive training in the FeatureCAM product line.
2. If you are unable to contact your dealer, or you need further assistance, contact Delcam at 801-575-6021 or send mail to support. This support is free for the first 60 days after your initial purchase and 30 days after the purchase of an upgrade. An Delcam Applications Engineer will work with you to solve your problem.
